Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
1. Manage inbound and outbound calls in a timely manner.( International voice process)
2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
3. Respond to customer inquiries and problem escalations.
4. Follow communication scripts when handling different topics.
5. Seize opportunities to up sell products when they arise.
6. Keep records of all conversations in the call centre database in a comprehensible way.
7. Frequently attend process related seminars to improve knowledge and performance level.
8. Provide accurate, valid and complete information.
9. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
1. Excellent command over English & Customer service skills.
2. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
3. Familiarity with CRM systems and practices.
4. Tele calling / Inbound / Outbound / Collection / Email / Chatting / Survey / Back end Process.
5. Must possess and be able to demonstrate strong influencing and closing skills.
6. Able to deal with either domestic or international clients.
Graspskills has been helping customers deliver service excellence, cost Optimization and understands what it takes to become a world-class service team. IT and service support professionals wanting to achieve operational excellence need look no further than Graspskills - a single-source supplier, providing value-for-money, integrated, ITIL , IT Service Management , Architecture and IT-Governance level trainings & Consulting. No matter what the size and maturity of your organization. Graspskills can help drive down costs, do more with less standardise and optimize the way you deliver services; drive overall efficiency and effectiveness keep customers better informed and satisfied improve quality, control and accountability of your IT support services and infrastructure.