Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
1. Manage inbound and outbound calls in a timely manner.
2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
3. Respond to customer inquiries and problem escalations.
4. Follow communication scripts when handling different topics.
5. Responsible for Inbound & Outbound Sales.
6. Seize opportunities to up sell products when they arise.
7. Keep records of all conversations in the call centre database in a comprehensible way.
8. Provide accurate, valid and complete information.
9. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
1. Excellent command over English, Hindi & Telugu language.
2. Handling medical emergencies earlier would be plus
3. Strong communication skills.
4. Flexible in rotational shifts & week off.
5. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
6. Familiarity with CRM systems and practices.
7. Excellent Inbound / Outbound sales skills.
StanPlus aggregates and dispatches life-saving services. Available near you in Hyderabad.