Stanplus Technologies Pvt Ltd

Customer Care Executive

  • 13 November, 2017
  • 2 - 4 years
  • Hyderabad
  • Not disclosed

KEYWORDS

  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills

Job Description

Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.

Responsibilities :
1. Manage inbound and outbound calls in a timely manner.
2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
3. Respond to customer inquiries and problem escalations.
4. Follow communication scripts when handling different topics.
5. Responsible for Inbound & Outbound Sales.
6. Seize opportunities to up sell products when they arise.
7. Keep records of all conversations in the call centre database in a comprehensible way.
8. Provide accurate, valid and complete information.
9. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements :
1. Excellent command over English, Hindi & Telugu language.
2. Handling medical emergencies earlier would be plus
3. Strong communication skills.
4. Flexible in rotational shifts & week off.
5. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
6. Familiarity with CRM systems and practices.
7. Excellent Inbound / Outbound sales skills.

Company Profile

StanPlus aggregates and dispatches life-saving services. Available near you in Hyderabad.

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