Adarsh solutions Pvt Ltd

Service Advisor

  • 14 November, 2017
  • 1.5 - 3 years
  • Bengaluru/Bangalore
  • 2 - 3.5 Lakhs (p/a)

KEYWORDS

  • Customer Service
  • Customer Care
  • Technical
  • customer handling
  • Customer Interaction
  • Customer satisfaction

Job Description

Hi, We are Hiring Service Advisor for our organisation.
Job Summary:
As a service advisor you are the face of dealership and play a crucial role in defining customer service experience.
You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfilment of their requirements.
You act as best consultant for customers’ service needs.

Your key responsibilities are:
1. Study service history of the appointed customer and prepare to attend the customer one day prior.
2. Interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
3. Advise customers for suitable service product and required jobs to be done as per the customers’ need.
4. Share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
5. Translate the customer requirement in technical instructions with quick test and environment data collected during reception
6. Keep on updating the vehicle status to customers during service.
7. Follow up with the workshop for completion of job as per promised time.
8. Confirm the readiness of car after visual inspection and inform customer about delivery time.
9. Taking a test drive after the repairs, if required or as requested by the customer.
10. Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.

Company Profile

Adarsh solutions is specialized in the field of Finance, Internet & Intranet Solutions, Hospital Information Systems, Content Development, Interactive Electronic Technical Manual (IETM), Application Software, and Project Management. By focusing on our client's distinctive core competencies, we develop cost-effective software, using the State-of-the-Art Technologies, to cash in on the optimized solutions that we endeavor to deliver.

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