Job Title: Support engineer ( Banking )
1. The Service Desk/Application Desk Engineer is the first point of contact for the users who call our IT Service Desk.
2. While providing the highest level of customer service, the Service Desk Engineer answers Incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with Their expertise to resolve tier 1 requests in a timely fashion.
3. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
4. Troubleshooting basic end User issues on various applications, hardware, network systems and provide basic support.
PiTree Consultancy Services Pvt Ltd is an IT services company headquartered in New Delhi, India. PiTree provides technology services from ideation to execution by holding deep insights into all the aspects of business solutions.