Votiko Solutions Private Limited

Customer Care Executive

  • 29 March, 2018
  • 0 - 3 years
  • Surat, Valsad, Vapi
  • 2 - 3.5 Lakhs (p/a)

KEYWORDS

  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills
  • Customer Care

Job Description

Hi,
Greetings of the day!!!.
We are looking for smart, confident and professional candidates who are looking for a career growth.
Please find below the details to the requirement...
We have opening for International Call Center Executives.
Should be able to understand & comprehend English very well.
UK Shift, US Shift bpo.

Responsibilities:
1. Manage large amounts of inbound and outbound calls in a timely manner.
2. Follow communication “scripts” when handling different topics.
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
4. Build sustainable relationships and engage customers by taking the extra mile.
5. Keep records of all conversations in our call center database in a comprehensible way.
6. Meet personal/team qualitative and quantitative targets.

Skills & Qualification:
Any Graduate/ Fresher/Experienced.
English Skill Must Be Excellent.
Basic Computer Knowledge.
Shift Timing: Night Shift from 6:30 pm to 4 am.

Company Profile

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions

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