Smile Groups

Spanish Customer Service Representative

  • 30 March, 2018
  • 0.5 - 3 years
  • Chennai
  • Not disclosed


  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills
  • Attending calls
  • Call Center
  • International BPO
  • customer care executive
  • customer handling

Job Description

Spanish & English(Bilingual) Customer Support Representative
(Only Male Candidates who can join immediately or with in 15 days Apply)
Job Title: Customer Support Executive Bilingual - Spanish and English (Male)

Roles & Responsibilities:-
1. Interface with US customers via inbound calls.
2. Excellent verbal Skills in Spanish and English Languages.
3. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
4. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
5. Support customers across Telecommunication.

Candidate Profile-
1. Spanish Fluency level : Minimum CEF / Cervantes DELE B2
2. Excellent verbal and written communication skills In Spanish and English.
3. Flexible with 24/7 Environment.

Shift: Night Shift (anywhere between 6 Pm IST- 9 Am IST) Should be ready to work in weekends too.
Job Type: Full-time.
Joining : Candidates applying should be able join immediately or within 15 days.

Company Profile

Smile Groups started with voice based operations for local clients and grew up its competencies to handle F&A, KPO and IT enabled services in a faster pace. Today Smile Groups supports Clients‘ from US, Australia , UK & Local clients across India in the fields of Education, Finance & Accounts Services (F&A), Customer & Technical Service, Digitization, Market Research & Survey (KPO), Data Transcription & many more for the esteemed clients