Auskeny Solutions

Customer Care Executive

  • 10 April, 2018
  • 0 - 3 years
  • Pune
  • 1.5 - 3.5 Lakhs (p/a)

KEYWORDS

  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills
  • US shift
  • UK Shift
  • International BPO
  • INTERNATIONAL VOICE PROCESS
  • Non-Technical
  • Lead Generation
  • customer care executive

Job Description

Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.

Responsibilities :
1. Manage inbound and outbound calls in a timely manner.
2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
3. Respond to customer inquiries and problem escalations.
4. Follow communication scripts when handling different topics.
5. Seize opportunities to up sell products when they arise.
6. Keep records of all conversations in the call centre database in a comprehensible way.
7. Frequently attend process related seminars to improve knowledge and performance level.
8. Provide accurate, valid and complete information.
9. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements :
1. Excellent command over English & Customer service skills.
2. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
3. Familiarity with CRM systems and practices.
4. Tele calling / Inbound / Outbound / Collection / Email / Chatting / Survey / Back end Process.
5. Must possess and be able to demonstrate strong influencing and closing skills.
6. Able to deal with either domestic or international clients.
7. Communication Skills should be Excellent to get hired in Leading BPO.

This Job requires you to work for US/UK shifts.
Experience: 0 to 3 years - (Both Fresher’s and Experienced candidates are eligible.)
Salary: Up To 30k Take Home + Huge Incentives*
Location: Pune

Additional Benefits:
1.Unlimited Incentives
2.Fixed shifts
3.Cab/Cab Allowances
4.Alternate Sat working/ Weekend’s Off.

Company Profile

Auskeny Solution is one of India’s fastest emerging names in Manpower consultancy which provides a wide range of recruitment solutions for diverse requirements. We have a clear vision of achieving success and growth for both organizations and candidates. Hence we have managed to position ourselves as an extremely reliable recruitment firm in a short span of time. We act as a channel for perfect synergy between the organizations and candidates by providing the right fit for both.

Applied