Looking for Customer Care Executive who act as a liaison, provide product/services information/verification and resolve any emerging problems that clients might face with accuracy and efficiency.
1. Manage inbound and outbound calls in a timely manner.
2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
3. Respond to customer inquiries and problem escalations.
4. Follow communication scripts when handling different topics.
5. Seize opportunities to up sell products when they arise.
6. Keep records of all conversations in the call centre database in a comprehensible way.
7. Frequently attend process related seminars to improve knowledge and performance level.
8. Provide accurate, valid and complete information.
9. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
1. Excellent command over English & Customer service skills.
2. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
3. Familiarity with CRM systems and practices.
4. Tele calling / Inbound / Outbound / Collection / Email / Chatting / Survey / Back end Process.
5. Must possess and be able to demonstrate strong influencing and closing skills.
6. Able to deal with international clients.
7. Comfortable with night shifts.
Global Soft Systems is an online marketing and technology company offering instant and suitable solutions for clients across the United States. Global Soft Systems has excellent PC and similar peripherals support team comprising of experienced professionals who are committed to deliver the most appropriate solutions to fix all your computer-related issues.