Shro Systems

Desktop Support Engineer

  • 31 May, 2018
  • 1 - 4 years
  • Pune
  • Not disclosed


  • Desktop Support
  • tech support

Job Description

Dear Candidate,
We have urgent job opening for Desktop Support Engineer
Experience required- Min 1 year
Salary- As per market slandered

Job Profile are as below:
1. Address user tickets regarding hardware, software and networking.
2. Guide users with simple, step-by-step instructions.
3. Conduct remote troubleshooting.
4. Test alternative pathways until you resolve an issue.
5. Customize desktop applications to meet user needs.
6. Record technical issues and solutions in logs.
7. Direct unresolved issues to the next level of support personnel.
8. Follow up with clients to ensure their systems are functional.
9. Report customer feedback and potential product requests.
10. Help create technical documentation and manuals.

Company Profile

SHRO can help you opt for the right combination of platforms and applications and assist you in designing, building, managing an always-available IT Infrastructure.