Falcon Telesourcing Pvt Ltd

Customer Care Executive

  • 08 August, 2017
  • Freshers
  • Bengaluru/Bangalore
  • Not disclosed

KEYWORDS

  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills

Job Description

Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.

Responsibilities :
Manage inbound and outbound calls in a timely manner.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
Respond to customer inquiries and problem escalations.
Follow communication scripts when handling different topics.
Seize opportunities to up sell products when they arise.
Keep records of all conversations in the call centre database in a comprehensible way.
Frequently attend process related seminars to improve knowledge and performance level.
Provide accurate, valid and complete information.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements :
Excellent command over English & Customer service skills.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Familiarity with CRM systems and practices.
Tele calling / Inbound / Outbound / Collection / Email / Chatting / Survey / Back end Process.
Must possess and be able to demonstrate strong influencing and closing skills.
Able to deal with either domestic or international clients.

Company Profile

Falcon Telesourcing Pvt. Ltd. is an Integrated Domestic Contact Center providing call center customer services by combining best available technology, processes and people. It is a Call Center located at Bangalore, India; operating with 3 different units. Falcon's mission is to provide a high-end call center customer service through our contact center. Our Inbound and Outbound call Center is in a position to provide with the best e-CRM call center services using one to one experience across every point of the Customer Contact and Business Solutions to our Clients.

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