Stanplus Technologies Pvt Ltd

Customer Care Executive

  • 30 August, 2017
  • 1 - 3 years
  • Hyderabad
  • Not disclosed

KEYWORDS

  • Customer Care
  • Communication skills
  • Phone and email etiquettes
  • Customer handling skills
  • Product knowledge
  • Time management skills
  • Empathetic
  • Conflict Resolution
  • Listening skills

Job Description

Looking for Customer Care Executive who act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.

Responsibilities :
Manage inbound and outbound calls in a timely manner.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives by using the right methods/tools.
Respond to customer inquiries and problem escalations.
Follow communication scripts when handling different topics.
Responsible for Inbound & Outbound Sales.
Seize opportunities to up sell products when they arise.
Keep records of all conversations in the call centre database in a comprehensible way.
Provide accurate, valid and complete information.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements :
Excellent command over English, Hindi & Telugu language.
Handling medical emergencies earlier would be plus
Strong communication skills.
Flexible in rotational shifts & week off.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Familiarity with CRM systems and practices.
Excellent Inbound / Outbound sales skills.

Company Profile

StanPlus aggregates and dispatches life-saving services. Available near you in Hyderabad.

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